F.A.Q's
Welcome to the Kreospace FAQ section! Here, we've compiled answers to some of the most commonly asked questions about our products, services, and policies. If you don't find the information you're looking for, feel free to reach out to our dedicated support team at info@kreospace.com
General Questions
Q: What is Kreospace?
A: Kreospace is an online store dedicated to providing a curated selection of products and solutions designed to enhance workspaces for productivity and comfort, no matter where you work.
Q: How can I contact Kreospace?
A:You can email us at info@kreospace.com where our customer service team will be happy to help you with whatever you need!
Q: Do you ship internationally?
A: Yes, we offer international shipping. Please refer to our Shipping Policy for more details.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods. For more information, please visit our Payment Options page.
Product Information
Q: How can I know if a product is suitable for my workspace?
A: Each product listing includes detailed descriptions, specifications, and often includes suggested use cases. If you have specific questions about a product, feel free to contact our support team.
Q: Do you offer product warranties?
A: Yes, many of our products come with warranties. Please check the individual product listings for warranty information.
Orders and Returns
Q: Can I change or cancel my order?
A: Yes, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
Q: How do I track my order?
A: Once your order is processed, you will receive a tracking number via email. You can use this number to track your shipment.
Q: When will my order be processed?
A:All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Q: How long will it take to receive my order?
A:Due to high demand, orders may take between 2-4 weeks to arrive..
Q: Will I be charged with customs and taxes?
A:The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Q: What is your return policy?
A: We have a 30-day return policy. Please review our Return Policy for detailed information on returns and exchanges.
Q: How do I return an item?
A: Contact our team via email at info@kreospace.com
Q: What if the item(s) I received are defective/incorrect/damaged?
A: Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Q: When will I receive my refund?
A: All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Account and Security
Q: Is my personal information secure with Kreospace?
A: Yes, we take data security seriously. Please refer to our Privacy Policy for detailed information about how we handle your personal information.
Contact and Support
Q: How can I get in touch with your customer support team?
A: You can reach our dedicated support team via email at info@kreospace.com or visit our Contact Us page for additional options.
Q: Do you have a physical store location?
A: Currently, Kreospace operates exclusively as an online store. You can shop with us 24/7 from anywhere in the world.
We hope this FAQ section has provided you with the information you need. If you have any further questions or require additional assistance, don't hesitate to contact us. Thank you for choosing Kreospace!